Refund Policy

Router Delivery & Returns

These terms apply to physical routers and MiFi devices purchased from TECH UNLOCK HUB.

Product condition

Each product listing states its condition. Products marked “Used” may show cosmetic wear, as shown or described in that listing.

Delivery within Ghana

For deliveries within Ghana, charges depend on your location and are confirmed before payment. Estimated delivery is 1–24 hours after payment and delivery arrangements are confirmed.

International delivery by arrangement

Delivery outside Ghana may be available by prior arrangement. Contact us before placing an order so we can confirm whether delivery is available to your destination and agree on the shipping method, delivery charge and estimated arrival time before payment. The 1–24-hour delivery estimate does not apply to international orders. Any applicable customs duties, import taxes and clearance arrangements will also be clarified before payment.

Seven-day defect returns

Report manufacturing defects within 7 days of receiving your router. Contact [email protected] with your order number, a description of the fault, and supporting photos or video before returning it.

Returns are inspected to confirm the fault. For an approved claim, we will arrange a replacement or a refund if a suitable replacement is unavailable.

Customers pay return delivery costs, except where applicable law requires otherwise. Return the device securely packed with all supplied accessories.

This policy does not cover change of mind, disclosed cosmetic wear, or damage caused by misuse, liquids, power surges or unauthorised modifications.

This policy does not limit your statutory rights.

Unlocking Services & Digital Codes

The following service terms apply to unlocking services and digital codes, not to physical router returns.

At Tech Unlock Hub, we strive to ensure our customers are satisfied with their purchases. If for any reason you are not completely happy, please review our refund policy below.

Service Cancellation

  • Once an order is in process, it cannot be canceled. Please double-check your order details before submitting.
  • Occasionally, orders may experience delays due to global issues. In case of service delays, we ask for your patience. Please refrain from requesting cancellations during such times.

Eligibility for Refunds

  • Refund requests are accepted within 24 hours of purchase.
  • To be eligible, the service must be unused (unlock code not yet applied to the device).
  • If the unlock code does not work due to an error on our part, a refund will be issued.

Non-Refundable Items

  • Services that have already been delivered or activated are not eligible for a refund.
  • Items purchased on sale or with a discount may also be ineligible for refunds unless stated otherwise.
  • Remote unlock services are non-refundable once the session has been initiated.

Requesting a Refund

  • To initiate a refund, contact us at [email protected] with your order number and reason for the request.
  • We will review your request within 24 hours and notify you of the outcome.

Refund Processing

  • If approved, your refund will be processed and credited to your original payment method within 24 hours.
  • If you haven’t received a refund within this time, please check with your bank or contact us for further assistance.

Exchanges

  • If you received a defective or incorrect code, you may request a replacement instead of a refund. Please contact us within 24 hours to arrange this.

Late or Missing Refunds

  • If you haven’t received a refund, first check your bank account, then contact your payment provider — it may take a few business days for the credit to appear.
  • If you’ve done all of this and still have not received your refund, email us at [email protected].

For any other questions, visit our Contact page.